Frequently Asked Questions
Shipping
All orders processed and dispatched within 24-48 hours
Standard delivery times 4-10 days
*Once your order has been shipped, you will receive your tracking number.you can use it to see where your parcel is located by going to our Track Order page.
Shipping – FAQ
Q: How long does order processing take?
A: Orders are typically processed within 1–2 business days.
Q: When will I receive my order?
A: Delivery usually takes 4–10 business days after processing. Times may vary depending on your location and shipping partners.
Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders.
Q: Will I receive tracking information?
A: Yes, once your order ships you’ll receive a confirmation email with tracking details (please allow up to 48 hours for updates).
Q: Do I need to pay customs or import taxes?
A: Your order may be subject to import duties, taxes, or fees charged by your country’s customs office. These are the customer’s responsibility.
Q: What if my order is delayed or lost?
A: If your order hasn’t arrived within the estimated timeframe, contact us at support@cavarelliofficial.com with your order number.
Q: Can I change my shipping address after ordering?
A: Yes, but only if the order has not yet been processed. Please contact us immediately at support@cavarelliofficial.com.
Q: Who is responsible if my package is lost or damaged?
A: Cavarelli is not responsible for orders lost, damaged in transit, or shipped to an incorrect address. However, we will carefully review each case and assist wherever possible.
Do you ship overseas ?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Free Shipping for orders over $60 USD to International destinations.
Current Processing Time: All orders processed and dispatched within 24-48 hours
Standard Shipping Delivery Time:
- United States: 4-10 Business Days
- United Kingdom: 4-8 Days
- Canada: 4-10 Days
- Mainland Europe: 4-10 Days
- Australia and New Zealand: 4-10 Days
- Middle East: 4-12 Days
- Rest of the world: 4-15 Days
*Once your order has been shipped, you will receive your tracking number.you can use it to see where your parcel is located by going to our Track Order page.
Refund & Returns
Q: How long do I have to return an item?
A: You can request a return within 30 days of receiving your order.
Q: What are the conditions for a return?
A: Items must be unused, unworn, with tags and in the original packaging.
Q: How do I request a return?
A: Contact us at support@cavarelliofficial.com. We’ll provide instructions once your return is approved.
Q: How will I receive my refund?
A: Approved refunds are issued to your original payment method within 10 business days after we’ve inspected your return.
Q: Do EU customers have special rights?
A: Yes, customers in the EU have a 14-day right of withdrawal, allowing you to cancel or return your order without giving a reason.
Are your apple watch bands the same size?
We offer two different sizes of Apple watch straps. The first is designed for Apple watches with a lug width of 42mm(Series10), 40mm, or 41 mm. The second is designed for Apple watches with a lug width of 46mm(Series10), 44mm ,45 mm or 49mm(ULTRA).
Are your Apple watch bands in interchangeable ?
Apple watch straps are designed to be interchangeable. However, if you know the size of your current Apple watch, it’s a good idea to get a compatible size watch strap just to be on the safe size.
How do i change out my Apple Watch band ?
Replacing an Apple watch strap is even easier than replacing a traditional watch strap. Apple link bracelets offer a quick-release button. Your old watch strap will pop out, and you can insert the new watch strap
How to resize your metal Apple watch band
Easily fit your wrist size, please click HERE to see the steps
Customer Service
Q: How can I contact Cavarelli?
A: You can reach us via email at support@cavarelliofficial.com.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 08:00 – 17:00 (CET). We are closed on Saturday and Sunday.
Q: When will I receive a reply?
A: We aim to respond to all inquiries within 24–48 business hours. Messages sent outside of our service hours will be answered on the next business day.